Luxury Platform Bed Frame - Customizable, Fast Delivery & Expert Assembly

IMPORTANT: PLEASE READ BEFORE PLACING YOUR ORDER TO AVOID ANY DISAPPOINTMENT

Before proceeding with your order, we kindly request you to review the following information in its entirety:

Delivery Restrictions: Please be aware that we are unable to deliver to the following areas: Scottish Highlands, Isle of Wight, Channel Island, Northern Ireland, Off Shore Island, Jersey, Guernsey, Isle of Man.

Extended Delivery Time and Surcharges: Certain postcodes are experiencing longer delivery times and an associated surcharge. Please take note of the following:

• Surcharge Area (YELLOW - £49): DG, TD, KA, ML, EH, KY, G, PA, FK, LL, EX, PL, TQ, CT.
• Surcharge Area (PINK - £79): IV, AB, PH, DD, TR.
• Surcharge Area: £150 additional charges for delivery to Ireland,

Delivery Schedule: Following dispatch, your delivery will arrive within 7 WORKING DAYS. The courier will get in touch with you 1 or 2 DAYS prior to the delivery date. For Ireland delivery It will be 14 to 20 days time frame.

Delivery Location: For residential buildings, delivery will be made to the FRONT DOOR. In the case of flats, it will be the COMMUNAL DOOR of the building.

Transparent Delivery Process: We entrust the entire delivery process to our carrier company to provide you with accurate information. Upon logging the delivery into their system, the carrier will assign a delivery day and promptly inform you about the expected delivery date and estimated time of arrival. The carrier will contact you directly and ring you up approximately an hour before the delivery.

Important Precautions: To ensure a smooth process, we recommend the following:

1. Please avoid scheduling time off from work until you have received a call from the delivery company and confirmed the delivery date.
2. Do not make arrangements to dispose of your old Bed until you have taken delivery of the new one. Unforeseen circumstances can sometimes lead to delayed or rescheduled deliveries.
3. Please note that all our Beds come with a one-year manufacturing guarantee covering manufacturing errors, excluding general wear and tear or accidental damage.

Additional Notes:

• Kindly ensure that we have your up-to-date contact details. Changes in contact information without updating us can lead to communication issues.
• While website it shows estimated delivery dates , the actual delivery date will be confirmed directly with you by the delivery company.
• Our delivery drivers are not insured to carry items beyond ground floor level or to remove old furniture. They are focused on delivering the product as requested. Any additional assistance they provide is at your discretion and responsibility, and we cannot be held liable for any resulting damages.

Flexibility in Delivery Timing: Please be aware that we cannot guarantee specific delivery times. Estimated times may change due to traffic conditions, weather, vehicle issues, or unforeseen events. We recommend setting aside the entire day for delivery arrangements.

Contingency Plans: While we strive for smooth operations, there may be instances where unforeseen events disrupt the delivery process. If a delivery is unsuccessful, the driver will leave a card with instructions for a second attempt. If this is not feasible, or if you encounter any issues, please reach out to our customer service with your order details. We will do our utmost to assist you.

Your understanding of these delivery details is greatly appreciated. We're here to ensure your order arrives safely and seamlessly.

RETURN / REFUND POLICY

We have a 30-day return policy for most of our products, which means you have 30 days after receiving your item to request a return.

For Mattresses, we have only 14 days return policy due to hygiene issues. After 14 days company will not replace or accept the return of mattress..

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at ybinteriorsltd@gmail.com. Please note that returns will need to be sent to our company address as mentioned in contact us page.

If your return is accepted, we’ll arrange a carrier for collection, And courier will contact you for collection time slot. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at ybinteriorsltd@gmail.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. And also please make sure to take picture of the defect. Send us clear picture of the defect so we can investigate & resolve the issue as soon as possible.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at ybinteriorsltd@gmail.com