Refund policy

Cancellation & Return Policy

Our cancellation policy allows customers to cancel their order within 24 hours of placing it, as long as the order has not been shipped. However, if the order has already been delivered to the customer’s address and they wish to return it by claiming they had canceled the order, please note that we cannot accept the return after the replacement or without a valid reason, such as a fault with the product. In cases where the order is returned after the replacement or without any product defect, we will deduct £120 from the refund as part of our return policy. We advise customers to carefully consider their purchase before finalizing their order to avoid unnecessary returns or deductions. Custom made orders are non returnable unless there is a manufacturing defect in the item. Returns will not be accepted if a customer decides they do not like the custom size or specification after delivery. If a customer wishes to change the bed or request a re manufacture, this will be treated as a new order and manufacturing costs along with delivery charges will apply and must be paid by the customer.

Refunds

Upon receiving and inspecting your return, we will notify you of its status. If approved, we will issue a refund to your original payment method within 10 business days.

Damages & Issues

Please inspect your order upon delivery and contact us immediately if:

• The item is defective or damaged.
• You received the wrong item.